Privacy Policy at LuckyWave Casino

Last Updated: 27.04.2023

1. General Information

As a data controller, we are required by gambling regulations to process personal data from players at LuckyWave to facilitate their participation in games and to provide related services. This Privacy Policy explains what personal data we collect, the reasons for collecting it, and how it is used.

By registering an account with our website, you consent to the terms outlined in this Privacy Policy. If you disagree with the terms or do not wish to provide the necessary personal information, please refrain from using the website.

Please note, this Privacy Policy is an agreement between you and the Company. Periodically, modifications may be made, and while we will make efforts to notify you, we recommend reviewing this Policy regularly. Continuing to use the website and its services indicates your acceptance of these terms.

2. Information We Collect

We may request and process the following types of personal data:

a) Registration Data: Information provided when filling out account registration forms, such as your name, date of birth, email address, and phone number.
b) Communication Data: Correspondence via the website, email, live chat, or other communication channels.
c) Transaction History: Records of transactions made through our website, including bets, deposits, and withdrawals.
d) Website Usage Data: Information such as logins, traffic data, GeoIP location, browser/device data, and activity logs.
e) Verification Documents: Scans of identification documents (passport, driver’s license), payment slips, bank statements, or other proofs requested for identity verification and compliance with applicable regulations.
f) Survey Data: Responses from surveys or other customer feedback assessments.

3. How We Use Your Information

We use the personal data collected to provide our services and for the following purposes:

a) Processing Transactions: Managing bets, deposits, and withdrawals.
b) Providing Services: Delivering gaming and other related services requested through our website.
c) Customer Support: Assisting with account management and resolving player issues.
d) Verification: Conducting necessary checks and validations.
e) Marketing: Sending promotional offers and communications (with your consent), including those from business partners.
f) Compliance: Ensuring compliance with legal obligations such as anti-money laundering (AML) and combating terrorism financing (CFT).
g) Fraud Prevention: Monitoring and investigating transactions to prevent fraudulent activities and ensure fair play.
h) Market Research: Analyzing customer trends and feedback through surveys (participation is voluntary).
i) Statistical Analysis: Conducting research and analyzing aggregated data.

4. Marketing Communications

Unless you opt out, we may use your personal information (including email and phone number) to send marketing communications regarding products, services, and promotions. This could include offers from our business partners, such as casino game providers.

If you no longer wish to receive marketing materials, you can unsubscribe via your Player Account settings or by contacting our support at [email protected].

By accepting contest prizes or winnings, you consent to the use of your name and/or nickname for promotional purposes without additional compensation, where permitted by law.

5. Obtaining Personal Information

We will not collect personal data without your knowledge. However, we may automatically collect certain information when you interact with our services.

We may also receive personal data from online vendors and service providers, such as fraud prevention agencies. Additionally, we may use third-party providers for technical support and transaction processing.

Rest assured, any third-party services will adhere to this Privacy Policy and protect your personal information accordingly.

6. Data Recipients

We may share your personal information with our parent companies, subsidiaries, and trusted business partners for processing and service delivery. Access to your data may be granted to authorized employees, including customer support agents and anti-fraud staff.

Your data may also be transferred to countries outside the EU, EFTA, or EEA as part of our operations, subject to the safeguards outlined by the General Data Protection Regulation (GDPR).

By using our services, you consent to the transfer of your data, with appropriate safeguards in place to protect your information.

7. Releasing Data to Third Parties

We do not sell or rent your personal data. However, we may disclose your data under the following circumstances:

a) As required by law, regulation, or legal request.
b) For processing payments via third-party services like payment processors.
c) To comply with our legal obligations and regulatory duties.
d) To protect the safety and interests of the Company or its players.
e) For marketing purposes, where you have consented to receive such communications.
f) In the event of mergers, acquisitions, or transfers, where customer data may be included in the transaction.

We also use third-party processors for tasks such as hosting, marketing, and analytics. These processors are bound by confidentiality agreements and data protection laws.

8. Data Retention

We retain your personal data for as long as necessary to comply with legal requirements and to support legitimate business purposes, such as preventing fraud or complying with anti-money laundering regulations.

Data related to account closure will be stored for a minimum of five years from the last transaction, as per regulatory requirements. Requests for data erasure before this period will not be honored.

9. Security of Your Data

We take extensive measures to protect your personal data, ensuring compliance with applicable privacy laws. All player accounts are accessible only with a unique ID and password. We also recommend enabling two-factor authentication (2FA) for added security.

10. Your Rights

Under data protection laws, you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Correct any inaccuracies in your personal data.
• Erasure: Request the deletion of your personal data (subject to legal requirements).
• Objection: Object to processing based on legitimate interests.
• Restriction: Request the suspension of data processing in certain cases.
• Data Portability: Request the transfer of your personal data to another provider.
• Withdraw Consent: Opt out of data processing based on your consent, without affecting previous actions.
• Complaint: Lodge a complaint with a supervisory authority if you believe your data is being mishandled.

11. Contacting Us

For any questions or concerns regarding this Privacy Policy, or if you wish to exercise your rights, please contact our Data Protection Officer (DPO) at [email protected].

You may also lodge a complaint with a supervisory authority under Article 77 of the GDPR.

12. Cookie Policy

We use cookies to collect information about your website usage, such as your IP address and browser details. Cookies help us improve the user experience and deliver targeted advertisements. For more details, please review our Cookie Policy.